Privacy & Policies
Last Updates: July 2025
Welcome to out BlackLion Detailing. We are committed to providing excellent service with transparency, fairness & respect for your privacy. Please review the following policies before booking your appointment.
🔒 Privacy Policy
We value your privacy. Any information you provide — including name, phone number, email, address and vehicle details — is used only to communicate with you about your detailing appointment or future offers from us.
• We do not share or sell your information.
• All data is stored securely.
• You can request to have your data deleted at anytime by contacting us.
📆 Booking, Rescheduling & late cancellation Policy
All appointments are confirmed via text or email. Please ensure your contact info is accurate when booking.
We understand that things come up — but as a mobile detailing business, each time slot is valuable. To help us serve all customers fairly and efficiently, we’ve implemented the following cancellation policy:
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Cancellations or reschedules must be made at least 48 hours before your scheduled appointment to avoid fees.
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Short notice cancellations or no-shows directly impact our business and prevent others from booking that time.
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More than 48 hours’ notice: No fee
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24–48 hours’ notice: $50 flat fee
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12–24 hours notice: 50% of total service price (up to $200 max)
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Less than 12 hours notice or No-show: 100% of service total price
If vehicle is not present or access is denied at arrival: Charged as a no-show
To cancel or reschedule, please contact us:
📱 Call/Text: 206-491-2
📧 Email: info@blackliondetailing.com
Or you can cancel using your booking confirmation link.
💳 Payment Policy
• Payment is due immediately upon service completion.
• We accept credit/debit cards, contactless payments, or approved mobile pay methods (e.g., Cash App, Apple Pay, etc.).
• Prices are as listed — additional fees may apply for excessive soiling, pet hair, or special requests.
🌧️ Weather Policy
Since we are a mobile service, severe weather (e.g., heavy rain, lightning, or extreme wind) may require us to reschedule for quality and safety reasons. We will notify you in advance.
🐾 Pet Hair & Biohazard Policy
Excessive pet hair, mold, vomit, blood, or biohazard materials require extra labor and may result in a surcharge. If we encounter this, you’ll be informed before service begins.
✅ Satisfaction Policy
We want you to be thrilled & satisfied. If you’re not satisfied, contact us within 24 hours and we’ll return to fix it or offer a partial refund — depending on the case.
⚠️ Damage Waiver Clause
We want you to be thrilled & satisfied. If you’re not satisfied, contact us within 24 hours and we’ll return to fix it or offer a partial refund — depending on the case.
BlackLion Detailing takes great care with every vehicle, but we are not responsible for:
• Pre-existing damage
• Weak, aging, or fragile components (e.g., cracked trim, loose badges, worn-out seals)
• Damage resulting from aftermarket modifications or prior poor repairs
We document the condition of the vehicle before starting. If anything is identified as fragile or high-risk, we will notify you in advance.
📍 Service Area Disclaimer
We primarily serve customers within our designated service zones.
• We reserve the right to decline service to any area — whether inside or outside our listed zones — at our sole discretion.
• If you book from outside our zone, we may cancel your appointment or apply a travel fee if we choose to proceed.